Terms and Conditions

Client information collected by the coach is confidential and used strictly for organizational (session preparation) and administrative purposes (contacts, email, etc.).

The client agrees to notify the coach in writing of any changes regarding their personal information (contact details, email, address, health status).

A medical questionnaire is required prior to the first collaboration, enabling the coach to be aware of the client's specific profile and any necessary adjustments to consider.

It is the client's responsibility to verify with healthcare professionals their fitness to engage in physical and sporting activities, including personalized training programs.

The client acknowledges that physical activity involves inherent risks (injuries, pain, fatigue, etc.) and agrees to immediately inform the coach of any health issues, pain, or discomfort felt before, during, or after a session.

The coach cannot be held responsible for any accidents, injuries, or worsening of a pre-existing health condition resulting from an omission, false declaration, or failure to comply with the instructions given by the coach.

The client is responsible for their own safety during sessions, particularly when performing exercises independently outside of supervised coaching hours.

The sports coaching services provided by Roxana Mostafavi, in her capacity as an independent sports coach, are invoiced according to the following rates:

• Individual session - small group (1 to 4 people): 110 CHF
• 10-session package: 990 CHF (valid for 4 months)
• Group coaching: +25 CHF / person starting from the 5th participant (inclusive)
• An additional fee of 10 CHF / person is required for equipment rental and maintenance for specific services (gloves and hand wraps for cardio boxing)
• Travel expenses: to be agreed upon based on the class location

Payment is due:

• Per session: at the end of each session, via cash / bank transfer / Twint
• For packages: in full, at or before the first session of the cycle

Any payment delay may result in the suspension of sessions until the account is settled.

Appointments are scheduled by mutual agreement. A written confirmation will be sent by the coach and must be confirmed by the client.

Rescheduling and modifications to appointments are permitted up to 48 hours prior to the session. Beyond this notice window, the full amount of the session is due (except in extreme or emergency situations, backed by supporting documentation).

In the event of multiple repeated cancellations, the coach reserves the right to decline future bookings with the client.

All payments made by the client, whether for a single session or a package, are final and non-refundable.

In the event of medical incapacity, supported by a medical certificate, the amount paid will be held as a credit pending the client's recovery.

No refund requests will be accepted in the event of:

• The client withdrawing from services without a valid reason
• Premature termination of the program during the contract term
• Partial or complete non-utilization of a purchased package
• Scheduling conflicts or unanticipated unavailability on the client's part

The client can contact the coach through the following platforms:

• WhatsApp / SMS: +41 78 944 88 31
• Email: rox.moving@gmail.com
• Instagram (Direct Message): @rox_moving.coach

Please prioritize text messages/chat over phone calls, respect the coach's holiday periods, and avoid any form of repeated or inappropriate solicitation.

To promote her various services, the coach reserves the right to take photos and videos during coaching sessions or classes and to use them across her professional platforms (Instagram, website, etc.).